“Your efforts have ensured that Ricoh has a system capable of supplying our strategic objective of being the most web-enabled company to do business with in our industry”
– Paul Johnson, Sr. V.P.
Tri-Paragon Inc. provided a number of solutions for Ricoh Canada Inc. The following are a few of the major accomplishments.
Tri-Paragon Inc. was hired to assist in the selection of and manage the implementation of an ERP system. This $15m project also required major customization and had a hard finish date that was met and within budget.
Challenge – Ricoh required a solution to automate their sales process. At the time, the existing process required upwards of 17 forms to be filled out manually when making a sale to a customer. Tri-Paragon Inc. was hired to do the planning, management, execution, and delivery of a web-based sales automation solution that provides Ricoh Canada nationwide sales team with the ability to enter orders online via the internet and/or intranet through the use of electronic forms. The key objectives of this initiative are to reduce redundancy, errors, and time to process by introducing a transaction-based solution with business rules and integrated workflows, thereby automating the old methods of manual processing of all sales related hand-written forms, consisting of various lease contracts, trade-up/buy-out requests, equipment demo, removal and relocation requests, service loaner and exchange requests, delivery and installation receipts, etc. Overall responsibilities consisted of confirming and finalizing business requirements, determining project approach, technical and application architecture direction, integration and security strategy with Baan ERP system, Pricing system (MAPP), and Ricoh’s Enterprise Portal system, building a project team, planning, managing, and monitoring project budget, resources and overall project status, in addition to the review, assessment, and planning of ongoing change requests.
Challenge – Ricoh wanted to be “easier to do business with” for their customers. Tri-Paragon Inc. sourced and implemented a world-leading portal solution that allowed customers to view service orders, service history, contract details, sales orders to name a few things. Each portal solution was completely customized to have the look and feel of that customer.
Challenge – Ricoh had hardware in multiple locations and an unstable national network. Tri-Paragon Inc. managed a major corporate move and data centre merge. This involved all aspects: construction, wiring, ordering furniture, etc.; over 250 employees were moved, affecting 4 locations. We also managed multiple Branch location moves. The data centre involved moving equipment from 3 different locations into one. The new data centre was a carrier-grade facility. We also researched network solutions and moved Ricoh to fibre across the country, saving money and improving performance considerably.
Challenge – Ricoh had a requirement to supply a global customer with a print solution for invoicing and statements. Tri-Paragon Inc. designed, developed, and implemented a global solution for outsourced print on demand. This application’s functionality included receiving secure data from 11 different countries to a central location for processing. At the central locations, this data was stored by location and then processed daily depending on other documents. The processing involved the creation of forms, populating the forms with the stored data, and merging those documents with other received documents. The final step was to transfer the documents to 4 different print facilities (1 in North America and 3 in Europe) for printing.
Tri-Paragon Inc. was initially contracted by RDM to optimize its Stellent implementation, and more recently, to develop an upgraded Order Management System (OMS) that simplified the document ordering process for customers and streamlined RDM’s back-end processes. Tri-Paragon Inc. became a key RDM partner, not only creating internal solutions, but actively working with RDM to implement external instances of Stellent Content Management that reflect specific customer requirements, including customizing the look and feel of the Stellent interface.
Challenge – Ricoh Document Management (RDM) required a new order management system (OMS) but also wanted to allow customers to manage and maintain their own content (documents, forms, books, stationery, etc.) in a Content Management System online remotely. This application was to simplify the document ordering process for RDM’s customers and streamline RDM’s back-end processes. Tri-Paragon Inc. designed, developed, and implemented a web-based OMS, which was customer-specific and was integrated with both the Content Management System and RDM’s ERP manufacturing system. This web-based application allowed customers to log in to a site that had the complete look and feel of their company, manage their own group of users, apply certain business rules for ordering by users, manage their own content (documents, books, forms, stationery, etc.), and order these items for printing.Challenge – Ricoh Document Management (RDM) required a new order management system (OMS) but also wanted to allow customers to manage and maintain their own content (documents, forms, books, stationery, etc.) in a Content Management System online remotely. This application was to simplify the document ordering process for RDM’s customers and streamline RDM’s back-end processes. Tri-Paragon Inc. designed, developed, and implemented a web-based OMS, which was customer-specific and was integrated with both the Content Management System and RDM’s ERP manufacturing system. This web-based application allowed customers to log in to a site that had the complete look and feel of their company, manage their own group of users, apply certain business rules for ordering by users, manage their own content (documents, books, forms, stationery, etc.), and order these items for printing.
Challenge – Ricoh Document Management wished to allow customers such as universities and colleges, professors and students, the ability to upload documents, select material and binding solutions, and print, either locally or at RDM. Tri-Paragon Inc. created a web-based application that allowed the end user to upload a document, select the type of paper, colour of paper, inserts (if required), covers, method of binding (if required), and number of copies. Then once satisfied, submit the request for printing. Online inquiries were also created to follow the manufacturing process to print and shipping if necessary.
York Region District School Board (YRDSB) has been utilizing a much older version of Stellent’s Content Management solutions for a couple of years and wished to have it upgraded. Tri-Paragon Inc.’s services consisted initially of environment assessment, requirements planning, project estimates, and presentation of Services Proposal. Once approval was given, we proceeded with project management, upgrade, conversion, enhancement, and post-implementation support activities.
“Thanks for all your advice and assistance on our systems issues … we are moving ahead, in large part due to the help you have provided.”
– Anne Gordon, President
Tri-Paragon Inc. provided systems consulting services consisting of vendor evaluation, vendor recommendation, assessment of hardware and infrastructure environments to meet capacity and performance requirements, and the provision of a final report on findings and recommendations.
“Tri-Paragon provided us with professional expertise to accomplish our content management objectives. We fully expect to be calling on them again to assist us with our many future requirements”
– Doug Green, Manager – Business Systems
Sony of Canada Limited required Stellent Content Management system to integrate with their SAP ERP.
Tri-Paragon Inc. was hired in order to accomplish the following unique functions: